Terms of Service

2. Business Information

PapayaFlow is a technology business operating from India.

These Terms form an agreement between you and the legal person or entity operating PapayaFlow.

3. Eligibility

To use PapayaFlow, you must:

• Be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher.
• Have the legal capacity to enter into a binding agreement.
• Provide accurate and complete registration information.
• Use the Services only for lawful purposes.
• Comply with applicable laws and third-party platform requirements.

You may not use the Services if you are prohibited from doing so under applicable law.

4. Account Registration and Security

Certain features require you to create a PapayaFlow account. You agree to provide accurate information and keep your account details up to date.

You must not share credentials in a manner that circumvents subscription limits or allows unauthorized use.

We may suspend access where reasonably necessary to protect account security, investigate abuse, or prevent unauthorized activity.

5. Description of Services

PapayaFlow may provide features including:

• Visual chatbot building and configuration.
• AI-powered conversational chatbots.
• Automated messaging workflows.
• Lead collection and contact management.
• Conversation history and management.
• Knowledge-base and document integrations.
• Third-party messaging platform integrations.
• API connections and webhooks.
• Analytics and reporting.
• Automated business workflows.
• Other tools introduced by PapayaFlow.

The availability of features depends on your subscription plan, technical requirements, supported integrations, and service availability.

We may improve, modify, replace, or discontinue features as the platform evolves. For material changes that substantially affect paid functionality, we will provide appropriate notice where reasonably practicable or legally required.

6. Subscription Plans and Billing

PapayaFlow may offer free, trial, monthly, annual, usage-based, and other subscription plans. Subscription details, features, limits, and prices will be displayed on our website or application. By purchasing a subscription, you agree to pay the applicable charges.

7. Free Trials and Free Plans

PapayaFlow may offer free trials or limited free plans. Free features may be subject to usage restrictions, availability limitations, and additional conditions disclosed when offered.

We reserve the right to modify or discontinue free offerings. Where a trial converts to a paid subscription, the billing arrangement and any requirement for payment authorization will be clearly disclosed before charging.

Users are responsible for reviewing the conditions applicable to promotional or trial offerings.

8. Cancellation and Refunds

You may cancel an eligible subscription through the available account management functionality or by contacting info@papayaflow.com.

Cancellation ordinarily prevents future recurring charges and does not automatically refund amounts already paid. Unless otherwise stated in the applicable plan or refund policy, access to paid features may continue until the end of the current paid billing period.

Nothing in these Terms excludes refunds or remedies that cannot legally be waived.

9. Customer Content and Data Ownership

You retain ownership of the content and data you lawfully upload, create, or manage through PapayaFlow ("Customer Content").

PapayaFlow does not acquire ownership of Customer Content solely because it is processed or stored through the platform.

You grant PapayaFlow a non-exclusive, worldwide, limited license to host, store, reproduce, transmit, process, and otherwise use Customer Content as reasonably necessary to provide the Services, fulfill authorized instructions, maintain security, comply with law, and meet our contractual obligations.

You represent that you possess all necessary rights and permissions to provide and process Customer Content. You remain responsible for the legality, accuracy, and appropriateness of your Customer Content.

10. Customer Responsibilities and Data Protection

PapayaFlow provides technology that customers may use to communicate with their own end users. Customers are responsible for their own chatbot operations and applicable data protection obligations.

Where PapayaFlow processes personal data on behalf of a customer, additional data processing terms or agreements may apply.

Our processing practices are further explained in our Privacy Policy.

11. Artificial Intelligence Features

Certain PapayaFlow features may use artificial intelligence or external AI service providers. AI functionality may generate responses, summarize conversations, process knowledge-base content, or automate certain business activities.

PapayaFlow does not guarantee the accuracy, reliability, or suitability of all AI-generated outputs. You are responsible for reviewing, testing, and appropriately supervising AI-powered chatbots and automations used in your business.

You should not rely exclusively on AI-generated responses for medical, legal, financial, or other high-impact decisions without appropriate professional oversight. Where required by applicable law, customers must disclose the use of automated or AI-generated communications to their end users.

12. Third-Party Platform Integrations

PapayaFlow may support integrations with external services such as messaging platforms, social networks, AI providers, payment processors, and business applications. Examples may include WhatsApp, Instagram, Facebook Messenger, Telegram, and other supported services. These examples do not represent a guarantee that every integration is currently available.

Use of an integration is subject to the relevant third-party provider's terms, policies, permissions, and technical requirements. You are responsible for obtaining the necessary authorizations to connect and operate third-party accounts.

We will make reasonable efforts to communicate material integration disruptions where practical.

13. Messaging Compliance and Anti-Spam Requirements

You agree not to use PapayaFlow to send unlawful, unsolicited, fraudulent, or deceptive communications.

Where required, you must obtain valid permission before contacting individuals. You are responsible for following applicable requirements concerning:

• Marketing consent.
• Messaging opt-in procedures.
• Unsubscribe and opt-out requests.
• Platform messaging windows.
• Approved message templates.
• Communication frequency.
• Data protection and consumer rights.
• Applicable Indian telecommunications and commercial communication regulations.

You must promptly honor lawful requests to stop receiving messages.

PapayaFlow may restrict or suspend chatbot or messaging functionality that violates applicable law, third-party policies, or these Terms.

14. Prohibited Activities

You agree not to use PapayaFlow for:

• Illegal, fraudulent, deceptive, or unauthorized activities.
• Phishing, impersonation, identity theft, or financial scams.
• Sending spam or unauthorized bulk communications.
• Distributing malware, malicious code, or harmful software.
• Unauthorized access to systems, accounts, or data.
• Harassment, threats, exploitation, or unlawful discriminatory activities.
• Violating intellectual property rights.
• Collecting personal information without required legal authorization.
• Circumventing platform security or technical restrictions.
• Reselling access or misrepresenting PapayaFlow services without authorization.
• Interfering with the availability or performance of the Services.
• Creating misleading automated communications that violate applicable laws.
• Using the platform to facilitate unlawful exploitation or abuse of minors.
• Activities prohibited by applicable third-party integration or AI provider policies.

We may investigate suspected violations and take proportionate action, including warnings, restrictions, suspension, or termination.

15. Intellectual Property Rights

PapayaFlow and its licensors retain ownership of the platform and related intellectual property, including:

• Software and source code.
• Platform architecture.
• Brand names and logos.
• User interface designs.
• Documentation.
• Proprietary technologies.
• Platform-created templates and materials.
• Other intellectual property owned or licensed by PapayaFlow.

These Terms grant you a limited, non-exclusive, non-transferable right to access and use the Services during your authorized subscription or access period.

You may not reproduce, reverse engineer, distribute, license, or commercially exploit protected components of the Services except where expressly permitted by applicable law or written authorization. Your ownership of Customer Content is not affected by this section.

16. API Usage and Automation Limits

Where PapayaFlow provides API access, webhooks, or advanced automation features, you agree to use them responsibly.

We may enforce reasonable technical limits to protect platform reliability, security, and fair usage. Additional API-specific terms may apply where disclosed.

17. Service Availability and Maintenance

We aim to provide a reliable and accessible platform. However, the Services may occasionally be unavailable due to:

• Scheduled maintenance.
• Software updates.
• Infrastructure failures.
• Internet or network disruptions.
• Third-party API outages.
• Security incidents.
• Events outside our reasonable control.

Unless a separate written service level agreement expressly provides otherwise, PapayaFlow does not guarantee uninterrupted or error-free operation. We may perform maintenance and deploy updates as necessary. Where reasonably practicable, we will provide advance notice of maintenance expected to materially affect service availability.

18. Changes to Services and Features

PapayaFlow may introduce, update, modify, or discontinue features to improve performance, security, compliance, or business operations.

We will use reasonable efforts to avoid unnecessary disruption. Where a material change substantially reduces a paid service during an active subscription, applicable contractual commitments and statutory customer rights will continue to apply.

We may release beta or experimental features with additional limitations.

19. Account Suspension and Termination

PapayaFlow may suspend or terminate access where reasonably necessary because of:

• Material violations of these Terms.
• Fraudulent or illegal activity.
• Security threats.
• Unauthorized account access.
• Serious third-party policy violations.
• Non-payment of applicable fees.
• Legal or regulatory requirements.
• Abuse of system resources.

Where appropriate, we may provide notice and an opportunity to resolve the issue. Immediate action may be taken where necessary to address serious security threats, unlawful activity, or substantial harm.

You may discontinue use of the Services and request account closure at any time. Termination does not automatically remove payment obligations that accrued before termination.

20. Data Export and Deletion After Termination

Upon account cancellation or termination, access to paid functionality may end according to the applicable subscription terms. Customers are responsible for exporting information using any export functionality made available to them before their account is closed.

PapayaFlow may delete or restrict access to Customer Content according to its documented retention practices, applicable agreements, and legal requirements. We do not guarantee indefinite retention or recovery of deleted account information.

Information may be retained where reasonably necessary for lawful purposes, including tax compliance, security investigations, dispute resolution, or legal obligations. Data deletion and retention are further addressed in our Privacy Policy.

21. Confidentiality

Each party may receive non-public information belonging to the other party in connection with the Services. Each party agrees to use reasonable care to protect confidential information and not disclose it except as authorized, reasonably necessary to perform contractual obligations, or required by law.

Confidential information may be disclosed to authorized personnel and service providers who are subject to appropriate confidentiality obligations.

22. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the Services are provided on an "as is" and "as available" basis.

Nothing in these Terms excludes warranties or statutory remedies that cannot lawfully be excluded.

23. Limitation of Liability

To the maximum extent permitted by applicable law, PapayaFlow and its officers, employees, agents, and service providers will not be liable for indirect, incidental, special, consequential, or punitive damages arising from use of the Services, including lost profits, lost business opportunities, or interruption of operations.

Subject to applicable law and the exclusions below, PapayaFlow's aggregate liability arising from or relating to the Services will not exceed the total amount paid by the customer to PapayaFlow for the Services during the twelve months immediately preceding the event giving rise to the claim.

This limitation does not apply where liability cannot legally be excluded or limited, including liability for fraud, willful misconduct, or other legally non-excludable obligations. These limitations apply only to the extent enforceable under applicable law.

24. Indemnification

To the extent permitted by applicable law, you agree to indemnify and hold harmless PapayaFlow and its personnel from third-party claims, losses, liabilities, and reasonable expenses arising from:

• Your unlawful use of the Services.
• Your material breach of these Terms.
• Your violation of third-party rights.
• Content or information you process without required authorization.
• Your violation of applicable messaging or data protection laws.

This obligation applies to the extent the relevant claims result from your acts or omissions and does not require you to indemnify PapayaFlow for its own unlawful conduct or negligence.

PapayaFlow will provide reasonable notice of eligible claims and permit appropriate participation in their defense, subject to applicable legal requirements.

25. Privacy and Data Security

Our collection and processing of personal information are described in our Privacy Policy.

We use appropriate technical and organizational safeguards consistent with our legal obligations and actual security practices. However, no internet-based system can guarantee absolute protection against every security incident.

Customers are responsible for securely configuring their own chatbots, integrations, access permissions, and automated workflows.

26. Third-Party Links and External Services

The Services may contain links to external websites, tools, or applications. PapayaFlow does not control the independent operations, policies, or practices of third-party services.

Accessing external services may involve additional terms, charges, and privacy practices. We recommend reviewing the relevant provider's terms before using external services.

27. Feedback and Suggestions

If you submit ideas, recommendations, or feedback regarding PapayaFlow, you grant us a non-exclusive, worldwide, royalty-free right to use that feedback to improve or develop our products and services.

This does not grant PapayaFlow ownership of unrelated Customer Content, private business information, or confidential information. Please avoid submitting ideas or materials that you are not authorized to share.

28. Force Majeure

Neither party will be responsible for delays or failures to perform non-payment obligations to the extent caused by events beyond its reasonable control.

Such events may include natural disasters, government actions, widespread telecommunications failures, infrastructure disruptions, civil disturbances, or other extraordinary circumstances.

The affected party must take reasonable steps to minimize the impact. Payment obligations already accrued remain subject to applicable law and contractual terms.

29. Changes to These Terms

PapayaFlow may revise these Terms from time to time. When updates occur, we will revise the "Last Updated" date.

For material changes, we will provide appropriate advance notice where required by law or reasonably practicable. If applicable law requires additional consent or acceptance, we will obtain it before applying the relevant changes.

Continued use after valid notice and the effective date of changes may constitute acceptance to the extent permitted by applicable law.

30. Governing Law and Jurisdiction

These Terms are governed by the applicable laws of India.

Subject to mandatory consumer protection laws and other applicable jurisdictional requirements, disputes arising from these Terms will be subject to the competent courts located in [Insert City and State, India].

Nothing in these Terms limits mandatory legal rights or remedies available to customers under applicable law.

31. Severability

If any provision of these Terms is determined to be invalid or unenforceable, that provision will be limited or severed to the extent necessary. The remaining provisions will continue in effect to the extent permitted by applicable law.

32. Entire Agreement

These Terms, together with the Privacy Policy, applicable subscription terms, any agreed Data Processing Agreement, and other expressly incorporated policies, constitute the agreement governing your use of PapayaFlow.

If a separately signed agreement expressly conflicts with these Terms, the separately signed agreement will prevail to the extent stated in that agreement.

33. Waiver

Failure by PapayaFlow to enforce a provision of these Terms does not automatically constitute a waiver of its right to enforce that provision later. Any waiver must be valid under applicable law.

34. Contact Information

For questions, concerns, billing inquiries, or legal notices relating to these Terms, please contact:

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